PRIVACY POLICY (GDPR COMPLIANT)
Privacy Policy
Rug My Idea
Last updated: 11 Feb 2026
Rug My Idea respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).
1. Data Controller
Business Name: Rug My Idea
Email: hello@rugmyidea.com
Location: Portugal
Rug My Idea is the data controller responsible for your personal data.
2. What Data We Collect
We may collect the following personal data:
Full name
Email address
Phone number (if provided)
Shipping and billing address
Payment details (processed securely via third-party providers)
Uploaded files (logos, artwork, designs)
IP address
Website usage data (via cookies)
3. How We Use Your Data
We process personal data for the following purposes:
To process and fulfill orders
To communicate about your order
To provide customer support
To improve our website
To comply with legal obligations
To prevent fraud
We only process your data when we have a lawful basis, including:
Contractual necessity
Legal obligation
Legitimate interest
Consent (for marketing, if applicable)
4. Payment Information
Payments are processed through secure third-party providers. We do not store full credit card information.
5. Data Retention
We retain personal data only for as long as necessary:
Order data: retained for accounting and legal obligations
Contact form inquiries: retained for customer support purposes
Marketing data: until consent is withdrawn
6. Your Rights Under GDPR
You have the right to:
Access your personal data
Correct inaccurate data
Request deletion ("Right to be forgotten")
Restrict processing
Object to processing
Data portability
Withdraw consent at any time
To exercise your rights, contact: [Insert Email]
You also have the right to lodge a complaint with your local data protection authority.
In Portugal: Comissão Nacional de Proteção de Dados (CNPD)
7. Data Sharing
We may share data with:
Payment providers
Shipping carriers
Hosting providers
Legal/accounting authorities when required
We do not sell personal data.
8. International Transfers
If data is transferred outside the EU, we ensure appropriate safeguards are in place.
9. Security
We implement technical and organizational measures to protect personal data.
10. Changes
We reserve the right to update this Privacy Policy at any time.
Cookie Policy
Rug My Idea
Last updated: 11 Feb 2026
This website uses cookies to improve user experience and ensure proper functionality.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
2. Types of Cookies We Use
Essential Cookies
Necessary for the website to function properly.
Analytics Cookies
Used to understand how visitors interact with the website (e.g., Google Analytics).
Marketing Cookies
Used to deliver relevant advertisements (if applicable).
3. Managing Cookies
You can:
Accept or reject cookies via the cookie banner
Modify browser settings to disable cookies
Disabling essential cookies may affect website functionality.
4. Third-Party Cookies
We may use third-party services such as:
Google Analytics
Payment processors
Social media integrations
These providers may collect data according to their own privacy policies.
EU Right of Withdrawal
Under EU consumer law, customers have the right to withdraw from a purchase within 14 days without giving any reason.
However, this right does NOT apply to:
Custom-made products
Products made according to the consumer’s specifications
Clearly personalized items
Therefore, custom handmade rugs created based on your design, logo, or specific request are exempt from the 14-day withdrawal right.
Non-custom products remain eligible under our standard return policy.
Contact Us
If you have any questions regarding payments or delivery, please contact:
Email: hello@rugmyidea.com
Website: rugmyidea.com